Support Services Offering Print  

Parts Repair

When you need test system modules and assemblies repaired, you need to know that the repairs will be done right, completed when you need them, and within your budget. LTX-Credence offers a variety of quality part repair services – including repair/exchange, ECO updates, pre-shipment, consumable replacement and calibration – that address your response time and financial considerations.

Service Labor

Skilled LTX-Credence field service personnel provide a quality labor source for emergency system repairs, as well as preventative maintenance, performance verification and enhancement, internal staff development, system modifications, site and facility evaluations and more. LTX-Credence’s service labor offerings enable you to customize a program to address all your response and cost considerations.

Spare Parts

The role of spare parts is to make sure the parts you need are available when you need them. An effective spare parts inventory strategy can dramatically improve system uptime, minimizing the time between failure and fixed. LTX-Credence’s spare parts services allow you to select just what you need – in terms of availability, response time, hit rate and cost.

Training Services

Supporting a test system often includes making decisions on what functions will be performed by your own internal staff. Once that decision is made, LTX-Credence can provide the training necessary to ensure that your staff is fully qualified. Training programs are available at LTX-Credence Training Centers worldwide or on site at your facility. Programs include system maintenance, applications and software. Custom programs can also be developed to address your specific requirements.

Xpedite Support

In addition to the services already discussed, LTX-Credence offers Xpedite – the Global Assistance Network, to provide the tools and services you need, when you need them, allowing you to get answers quickly and easily. And, as with all of LTX-Credence’s offerings, Xpedite is scalable to fit the requirements of your operations.

Your Test System Support Plan

LTX-Credence support options, designed to scale with your needs, enable you to customize your support plan with just the components you need. In addition, cost structures and payment options can be tailored to your budgeting process. Your LTX-Credence representative will work with you to understand your overall support needs and budget requirements and help develop the test system support plan to maximize system uptime and performance, while minimizing operational costs.

 


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